Refund policy

Thank you for gearing up with myrunbum. We want to ensure your high-performance apparel fits perfectly and keeps you moving smoothly. If your gear isn’t exactly what you expected, we are here to help you get sorted with a return, exchange, or store credit.

We offer a 14-day return and exchange window, meaning you have 14 days from the date your package is delivered to initiate your request through our system.

Eligibility Standards

To ensure the health and safety of our running community, all returned items must meet strict quality controls. To be eligible for a refund or exchange, items must be:

  • In their original, pristine condition.

  • Completely unworn, unwashed, and unaltered.

  • Sent back with all original product tags firmly attached.

  • Accompanied by a valid receipt or proof of purchase.

⚠️ Important Note: 

High-performance gear needs to stay pristine. Every item sent back goes through a thorough quality assessment at our facility. To protect our community, we cannot accept items that show any signs of life on the road or at home.

Returns will be declined if the fabric shows evidence of wear, washing, stretching, or alteration. This includes visible marks (like deodorant, makeup, or stains), lingering scents (perfume, cologne, or sweat), or attached particles like pet hair.

If a returned piece fails to meet these premium standards, it will not be eligible for a refund or store credit, and we will be unable to send the item back to you. We highly recommend doing a quick check of your gear before sending it off to ensure it passes the finish line.

Return Policy & Processing Fees

  • Domestic Returns for a Refund: A flat $10.00 shipping and restocking fee will be deducted from your final refund amount.

  • Domestic Returns for Store Credit: We are happy to waive the $10.00 processing fee if you choose to receive your refund via store credit.

  • Exchanges: If you are swapping an item for a different size or style, your previous item must be received, inspected, and approved by our team before your new exchange order is packed and dispatched.

Important Return & Refund Logistics

  • One-Time Action: A return or exchange portal request can only be initiated once per order.

  • Exclusions: All sale/clearance items are strictly non-returnable and non-exchangeable.

  • Refund Method: Refunds can only be issued back to the original form of payment used to place the order. If your purchase was split between a gift card and a credit card, the refund balance will automatically be applied to the gift card first.

  • Processing Timelines: Please allow up to 10 business days for our team to process your package once it arrives at our fulfillment facility. Once processing is finalized, we cannot adjust or issue additional refunds.

Ready to start your request?

[CLICK HERE TO START A RETURN OR EXCHANGE]

If you have any remaining questions about sizing, fit, or policies, don't hesitate to reach out to our support team at myrunbum@gmail.com