FAQs

Orders & Shipping

When will my order ship?
We process and ship orders out as quickly as possible. Most orders are packed and handed off to the carrier within 1-3 business days. Once your package is on its way, you will receive an email with your tracking information.

How do I track my gear?

As soon as your shipping label is printed, you’ll get an automated confirmation email with a tracking link. You can click that link anytime to see exactly where your package is along its route.

Do you ship internationally?

Currently, we are only shipping within the United States. 

Can I change or cancel my order after placing it?

We process orders quickly to get your gear to you as soon as possible. If you need to make a change or cancel, please email us at myrunbum@gmail.com within 24 hours of placing your order. We will do our best to catch it before it heads out the door!

Returns & Exchanges

What is your return policy?

We want you to love your myrunbum gear. Please visit our returns page here to view our policy and start your return or exchange. 

How do I exchange for a different size?

If you need a different size, the fastest way to ensure you get the size you want is to return your original item for a refund and place a new order for the correct size. With additional questions, please email us!

contact: myrunbum@gmail.com

Are any items final sale?

Yes. Any items marked as "Final Sale" at checkout, as well as gift cards and sale items, cannot be returned or exchanged.

Product & Sizing

How do I know what size to order?

Our gear is designed to move with you. Check out the specific sizing recommendation on each product page. If you are between sizes in our shorts, we generally recommend sizing up.

How should I care for my apparel?

To keep your gear looking and performing its best, we recommend washing on cold with like colors and laying flat or hanging to dry. Avoid fabric softeners and high heat in the dryer to protect the technical fabrics.